Do you have a showroom?

Yes, we have a showroom but we believe it is best if we bring samples to your home. You can take a look at them your lighting and be held next to your furniture and cabinetry. If you would prefer to visit our showroom give us a call and we will be happy to set an appointment to meet with you.

My wood floors are very light colored, can I make them darker?

The beauty of hardwood flooring is the ability to change the stain color. The sanding process removes the old urethane and stain so you begin with a blank slate. You have the ability to go from light to dark or dark to light.

Do you do insurance work?

Yes. We work with all insurance companies.

I have a black stain in my floor from a plant that I over watered, will this sand off or do I have to replace the floor?

Each situation is slightly different. Black stains caused by pets or plants can be surface stains or penetration stains. We will attempt to sand off the stain prior to replacing the board(s). Either way, the floors can generally be repaired.

What should I expect during the sand and refinishing process, will my house be covered in dust?

Sanding inside a home is a dusty process however we use vacuum sanders that can reduce the amount of dust. We will make every effort to lessen the amount of dust by using plastic sheeting to cover exposed areas. You can expect dust to settle on walls, cabinets, window treatments, and items in direct contact with the floors we are sanding. On a positive note, the dust is a lightweight dust that is easily removed with a vacuum or feather duster.

Do I have to move out when you sand my floors?

This depends on your floor plan and the rooms we are working on. However, as a general rule most of our customers stay in their home avoiding the rooms we are working in. The final coat of polyurethane usually dries within 24 hours and furniture and rugs can be put back the next day.

How do I pick the stain color when I refinish my wood floors, will you show me color chips?

We offer custom stain to all our customers. Color chips are not a good representation of color as each board will have a slightly different color and grain pattern. Generally, on the day we begin the sanding process we apply stain to an area of your floor and mix custom colors until you achieve the perfect color for you.

I am beginning a complete remodel to my kitchen, at what stage of the process do the wood floors go in?

When you meet with our estimator he can give you the best advice based on your remodel. As a general rule, if you install prefinished hardwood flooring or sand and finish existing hardwood flooring we are one of the last contractors on the job site. Unfinished floors may need to go in sooner.

My floor has slight wear in the kitchen but the rest of the floors look fine, do I need to refinish everything?

You may just need a recoat of the polyurethane in the kitchen. Give us a call and we can take a look at your particular situation.

What does acclimation mean?

Wood flooring is a natural product and needs time to get accustomed to it new environment or climate. Acclimation time varies by type of wood and the amount of square footage being installed. Prefinished hardwood flooring generally does not need acclimation time as it has already been through the finishing process. Unfinished flooring may need to acclimate before installation and then again before sanding and finishing.

Should I expect color variations in my hardwood floor?

Yes – wood is a product of nature; therefore, you will see variations from board to board in all categories. No two boards are ever the same.

My wood is denting. I thought I was buying hardwood flooring?

Hardwood contains a cell structure; therefore, if enough pressure is applied, the cell wall will collapse and a dent will appear.

I moved my area rug and my wood is lighter where my area rug was. What happened?

Wood goes through a natural aging process called patina. Bright sunlight can also accelerate this condition. Moving area rugs and/or closing window coverings during peak hours from time to time is recommended.

When I walk across my hardwood floor, I hear popping sounds. Why?

There are a number of reasons for this condition. In most cases, the problem is easily corrected. Give us a call so we can assess your specific condition.

Can I have hardwood flooring installed in my bathrooms?

Installing wood flooring in powder rooms and kitchens is very common. Polyurethane coatings used on hardwood flooring are much stronger than in the past. However, high moisture is never recommended near wood flooring.

Should I use unfinished or prefinished hardwood?

It is actually a personal preference. They both have advantages. For example, if you want to match the existing woodwork, you may prefer to go with unfinished so it can be custom stained to compliment any decor. However, prefinished also has some great benefits, offering manufacturer finish warranties, a wide variety of stain colors and a quicker turnaround time.

What about high traffic areas?

Due to the sophisticated finishing systems on our products, the finish is very durable. Cooper Hardwood Floors offers commercial rated products for commercial environments. We always recommend walk-off mats at doorways and pivot points such as kitchen sinks, refrigerators, etc.

What cities do you service?

We are centrally located in Fountain Valley allowing us to serve all of Orange County and parts of San Diego County and Riverside County. This includes Huntington Beach, Costa Mesa, Newport Beach, Laguna Beach, Corona Del Mar, Dana Point, Irvine, Tustin, Mission Viejo, Orange, Seal Beach, Long Beach, Westminster, Garden Grove, Fullerton, Yorba Linda and into Corona, Murrieta and Temecula. As well as south to San Juan Capistrano, San Clemente and San Diego.

Are there any rooms in the house where I should not install hardwood floors?

We do not recommend hardwood flooring in full bathrooms that have a shower or bathtub. These rooms have the potential for standing puddles of water that can damage wood floors.

What are edge treatments?

Edge treatments refer to special milling on the edges of each individual board to create visual effects. We offer products with the following edge treatments: square – boards fit flush against each other; beveled – the sides are sanded to create grooves, or an outline effect around each board; and micro or eased edges – which is a slight sanding to create a less apparent outline.

Can I wax my urethane floor?

No, wax is not recommended. Wax may inhibit the adhesion of future application of top coating materials or make floors slippery. We do not recommend any cleaning products that contain wax, oil or acrylic for this reason. See the Hardwood Flooring Maintenance section of this website for complete cleaning instructions.

What is Recoating and how often should it be done?

If you are happy with the color of your flooring and want to refresh the shine and cover surface scratches and traffic patterns this is the best process. A screen and recoat is a great way to maintain your hardwood flooring. We lightly sand the flooring just enough to allow the new coating to adhere. You can choose a matte, satin, semi-gloss or gloss finish to complement your décor. The time between coats depends on the use; a busy kitchen may need it sooner than a formal living and dining room. The important factor is not to wait too long between coats and let the floors become damaged and in need of a complete sand and finish.

What is the difference between oil and urethane finishes?

An oil finish penetrates into the wood and hardens to become an integral part of the floor. A urethane finish is a protective layer that covers the floor, like a raincoat. Both finishes have their pros and cons, give us a call and we will help you determine which finish is best for your home or business.

If my question is not listed here, how can I get an answer?

Give us a call at 714-979-788 or send us an email at [email protected] we would be happy to answer all your questions.

Got Questions?

We’re always available by phone if you’d like to talk to our team: (714) 979-7888

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